Skip to content

Privacy Policy

Fulcrum Mechanical Services

Last updated: 23/01/2026

Fulcrum Mechanical Services (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with us, including through our website, contact forms, email, phone, or when engaging us for services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Company name: Fulcrum Mechanical Services
Business type: Mechanical services contractor

Data Handler: Chris Turton
Email: chris.turton@fulcrumgroup.uk
Phone: +44 7557 107900
Address: The Paddock, Garth Thirty Two, Newcastle upon Tyne NE12 6HH

Chris Turton is the data controller responsible for your personal data.

2. What personal data we collect

We may collect and process the following personal data:

a) Contact and identification data

  • Name
  • Company name (where applicable)
  • Email address
  • Telephone number
  • Job title or role

b) Enquiry and service-related data

  • Information submitted via contact forms
  • Details provided during enquiries, quotations or site visits
  • Information required to deliver mechanical services
  • Correspondence with us by email, phone or other means

This may relate to individual contractors, sole traders, or business representatives.

c) Website and technical data

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and interactions on the site
  • Referral sources

3. How we collect personal data

We collect personal data when you:

  • Complete a contact form on our website
  • Contact us by email or phone
  • Request a quote or engage our services
  • Visit and interact with our website
  • Accept cookies or tracking technologies

4. How we use your personal data

We use your personal data to:

  • Respond to enquiries and requests
  • Provide quotations and deliver services
  • Communicate regarding projects, contracts or works
  • Manage client and contractor relationships
  • Improve our website, services and marketing
  • Meet legal, accounting and regulatory obligations

We do not use personal data for purposes that are incompatible with those listed above.

5. Lawful bases for processing

Under UK GDPR, we process personal data using the following lawful bases:

  • Contract – where processing is necessary to provide services or prepare quotations
  • Legitimate interests – to respond to enquiries, operate our business and improve marketing effectiveness
  • Legal obligation – for tax, accounting and compliance purposes
  • Consent – where required, including for cookies and tracking technologies

6. Cookies, analytics and tracking technologies

Our website uses cookies and similar technologies to improve functionality, analyse performance and support marketing activity.

a) Google Analytics

We use Google Analytics to understand how visitors use our website. This helps us analyse traffic, user behaviour and improve site performance.

Google Analytics may collect:

  • IP address (anonymised where possible)
  • Pages visited
  • Time spent on pages
  • Device and browser information

b) Meta (Facebook) Pixel

We use the Meta Pixel to measure the effectiveness of advertising and to deliver relevant ads to users who have visited our website.

This may involve tracking:

  • Page views
  • Actions taken on the website
  • Interaction with ads

c) LinkedIn Insight Tag

We use the LinkedIn Insight Tag to analyse professional audience engagement and assess the performance of LinkedIn advertising campaigns.

This may include:

  • Website visits
  • Conversion tracking
  • Professional demographic insights (aggregated and anonymised)

d) Cookie control

Non-essential cookies and tracking technologies are only activated where consent is given via our cookie banner. You can withdraw or manage your cookie preferences at any time through your browser settings or cookie controls.

7. Who we share personal data with

We may share personal data with trusted third parties where necessary, including:

  • Website hosting and IT service providers
  • Analytics and advertising platforms (Google, Meta, LinkedIn)
  • Professional advisors (accountants, insurers, legal advisors)
  • Cloud storage and email providers

All third parties are required to process personal data securely and in accordance with UK GDPR. We do not sell personal data.

8. International data transfers

Some third-party services (such as Google, Meta and LinkedIn) may process data outside the UK. Where this occurs, appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

9. Data retention

We retain personal data only for as long as necessary:

  • Enquiry data: up to 24 months
  • Client and contractor records: up to 6 years for legal and accounting purposes
  • Marketing and analytics data: retained in line with platform settings and legal requirements

Data is securely deleted or anonymised once no longer required.

10. How we protect your data

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure systems and access controls
  • Password protection and restricted access
  • Regular review of data handling practices

11. Your data protection rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us using the details above.

12. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113

We encourage you to contact us first so we can address any concerns.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.